Cancellation Policy

At Book My Cab (headquartered in Virat Khand, Gomti Nagar, Lucknow), we strive to provide flexible and reliable transportation services. We understand that travel plans can change unexpectedly. Therefore, we have established a fair and transparent cancellation policy to accommodate our customers while ensuring operational efficiency for our drivers and fleet.

1. General Cancellation Rules

Timely Notice: To avoid cancellation fees, we request that you notify us of any changes or cancellations as early as possible.
How to Cancel: Cancellations must be communicated directly through our official contact number (9250637971) or via email (Bookmycab.work@gmail.com).

2. Cancellation Charges & Refunds

Free Cancellation: Cancellations made at least 24 hours prior to the scheduled pickup time are eligible for a full refund of any advance amount paid (excluding any third-party gateway transaction charges, if applicable).
Late Cancellation: Cancellations made between 6 to 24 hours before the scheduled pickup time will attract a nominal cancellation fee (typically equivalent to 25% of the total estimated fare or the minimum base package charge).
Last-Minute Cancellation: Cancellations made less than 6 hours before the scheduled departure time, or after the cab has already been dispatched/arrived at the pickup location, will not be eligible for a refund of the advance payment.

3. Outstation & Round Trip Cancellations

For outstation multi-day bookings or peak-season holiday rentals:

Cancellations made 48 hours prior to the trip start date: Full refund of advance.
Cancellations made within 48 hours of the trip start date: Retention of 50% of the advance payment to compensate for reserved fleet allocation.

4. No-Show Policy

If the passenger is not present at the designated pickup location within 30 minutes of the scheduled pickup time without prior intimation to our support team, it will be treated as a “No-Show.” In such cases, the booking will be automatically cancelled, and no refunds will be issued for advance payments.

5. Cancellations by Book My Cab

In rare and unforeseen circumstances (such as extreme weather, severe mechanical failure, or emergency safety concerns), Book My Cab reserves the right to cancel a booking. If we must cancel your ride, you will be notified immediately, and a 100% full refund of any advance payment will be processed promptly.